a. Your order is confirmed once you receive an automated confirmation email from us.

b. Should you not receive a confirmation email within 24 hours of purchase, please contact [email protected].


a. All prices include GST and are current at the time of publishing.

b. Prices are subject to change and are finalised at the time of order confirmation.


a. Pauline Nguyen reserves the right to cancel or refuse any orders and/or event attendance. At this time, a full refund will be issued.

b. Force Majeure: Should any natural disasters occur such as earthquake, flood, fire prevent Pauline Nguyen from fulfilling its obligation, Pauline Nguyen will not be held liable for non-performance.

c. The content and learnings provided is developmental work and can be very therapeutic. This is not therapy. You are to acquire assistance from a professional psychotherapist if it is therapy that you are seeking.


a. If you have any dietary requirements, please advise us at the time of booking and if you’re the type of person who likes to snack, please bring these with you to the retreat.


a. Once your order is confirmed, refunds are not available.

b. Unfortunately, we operate like ‘Beyonce’. If you booked tickets to her concert and then found that you couldn’t go, you’re not able to get a refund – your place has already been allocated, catered for and booked in with the venue. However, we do understand that from time to time life does get in the way and unforeseen circumstances happen. If that is the case, then we are more than happy for you to gift or sell your ticket to someone to take your place. Your replacement will also need to apply.

c. If for any reason Covid restrictions force the cancellation of the retreat. Refunds will be offered or where possible, the retreat will be postponed to an alternate date.